Our recommended books
Unlock the full potential of your customer relationships with our carefully curated selection of top-notch books on CRM. Our expert-recommended titles provide actionable insights and practical strategies for maximizing customer engagement, improving communication, and driving loyalty. From mastering the fundamentals of CRM software to exploring innovative approaches to customer experience design, our recommended books are designed to help you stay ahead of the curve and deliver exceptional experiences that leave a lasting impression. Whether you’re an entrepreneur, marketer, or business leader, these must-read guides will equip you with the knowledge and expertise needed to transform your customer relationships and take your business to new heights.
CRM Technology A Complete Guide
The Impact of CRM Technology in e-Commerce: A Theoretical and Conceptual Analysis
Implementing SAP® CRM: The Guide for Business and Technology Managers
Selling CRM/Tech:: It's What's Below the Tip of the Iceberg That Matters Most
CRM Technology as a Tool for Business Growth and Economic Advancement: An Analysis of Jumia and the Nigerian e-Commerce Sector
Technology based CRM and Service Quality
ROI from CRM: It's about sales process, not just technology
CRM for Business: Why my business should look at CRM: 1
Learn MS Dynamics CRM Sales
Working with Microsoft Dynamics CRM 4.: 0. 2nd Edition
CRM Handbook, The: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) (English Edition)
Modern ERP: Select, Implement, and Use Today's Advanced Business Systems
Integrated Business Information Systems: A Holistic View of the Linked Business Process Chain ERP-SCM-CRM-BI-Big Data
Marketing Automation For Dummies
Account-Based Marketing For Dummies (For Dummies (Business & Personal Finance))
LinkedIn Sales Navigator: Boost Sales Prospecting & Networking Efficiency & Enhance Your Sales Strategy with LinkedIn Sales Navigator - Advanced Lead Generation Tool
Implementing CRM: From Technology to Knowledge (John Wiley Series in Information Systems)
Learn Microsoft Dynamics CRM Marketing
110 SAP CRM 7.0 Interview Questions with Answers & Explanations
Organization, Technology, Culture: A playbook for implementing and maximizing the value of CRM (English Edition)
Connected CRM: Implementing a Data–Driven, Customer–Centric Business Strategy
How to Win at CRM: Strategy, Implementation, Management
Cyberselling: Using CRM Technology to Help You Sell
Customer Relationship Management: Concepts and Technologies
SAP Certified Application Professional - Marketing with SAP CRM 7.0
Managing High-Tech Services Using a CRM Strategy
The Dark Side of CRM: Customers, Relationships and Management
Dal CRM al social CRM. Nuove tecnologie per la gestione della relazione con il cliente (Dipartimento di studi e ricerche aziendali, management & information technology. Università di Salerno)
Attraction Selling: Unleashing The Law Of Attraction To Multiply Sales Results With Music, Sleep, And The Justin Michael Method 3.0
Learn MS Dynamics CRM Social Engagement
SAP CRM: Business Processes and Configuration
Learn MS Dynamics CRM Field Service
CRM: A Guide for Asset Managers to Customer Relationship Management Systems
Demystifying CRM: A Non-Techie's Guide: The concise book that helps simplify CRM implementation (English Edition)
Beyond CRM Basics: An MVP Guide to Expand Your Knowledge and Grow Your Career
Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI
Integrierte Business-Informationssysteme: Ganzheitliche, geschäftsprozessorientierte Sicht auf die vernetzte Unternehmensprozesskette ERP, SCM, CRM, BI, Big Data Analytics
Salesforce CRM - The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions, 5th Edition (English Edition)
Building a Digital Future: A Transformational Blueprint for Innovating with Microsoft Dynamics 365
Ebi's Visual Guide: Zoho CRM Admin Guide
Development of a Web-based CRM System Using Web 3.0 Technology
Salesforce Crm: The Definitive Admin Handbook
Do you CRM me?: An Analytical Guide to Customer Relationship Management (English Edition)
CRM Fundamentals (English Edition)
CRM y fidelización del cliente (Fórmulas para una gestión comercial exitosa nº 4)
Salesforce CRM Administration Handbook: A comprehensive guide to administering, configuring, and customizing Salesforce CRM
CRM: Redefining Customer Relationship Management
NO CRM, NO BUSINESS: Leveraging AI for Client Management
Digital CRM: Strategies and Emerging Trends: Building Customer Relationship in the Digital Era (Books by Marco Bardicchia) (English Edition)
Digital CRM: Strategies and Emerging Trends: Building Customer Relationship in the Digital Era (Books by Marco Bardicchia) (English Edition)
Fundamentals of CRM with Dynamics 365 and Power Platform: Enhance your customer relationship management by extending Dynamics 365 using a no-code approach (English Edition)
Customer relationship management (CRM) : Hand Books (English Edition)
Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (English Edition)
CRM Handbook, The: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) (English Edition)
Algorithms and Data Structures for CRM (English Edition)
Successful Business Intelligence 2E (PB): Unlock the Value of BI & Big Data (English Edition)
The DANGER! Kids: Explosive Action Adventure (Fun Books For Kids 9-12 Book 1) (English Edition)
NUKE Procrastination: Before It Nukes You (Educational Books Book 3) (English Edition)
CRM Fundamentals (English Edition)
Mastering Zoho CRM: Manage your Team, Pipeline, and Clients Effectively (English Edition)
Business Intelligence for Dummies (For Dummies Series)
Working with Microsoft Dynamics CRM 2011 (Developer Reference) (English Edition)
CRM Book of Secrets: 16 Things You Need to Know (English Edition)
Salesforce CRM tips and tricks admin certification 201 guide, dumps, lightning, architecture enterprise, crm books, adm201 (English Edition)
GOAT Talk: The 10 Greatest Scientists of All Times (Educational Books Book 1) (English Edition)
Salesforce CRM – The Definitive Admin Handbook - Third Edition (English Edition)
Automating Your Real Estate Business with AI (Business Lead Generation Books) (English Edition)
Public Speaking Mastery: Communication Skills Books (Self Help Young Adult Book 1) (English Edition)
CRM & FFHH: analysis of real accidents (English Edition)
Microsoft Dynamics CRM 2011 Step by Step (English Edition)
Microsoft Dynamics CRM 2011 Unleashed (English Edition)
Microsoft CRM 3 For Dummies (English Edition)
CRM in Real Time: Empowering Customer Relationships (English Edition)
CRM Mastery : Building and Managing Strong Customer Relationships (English Edition)
Microsoft CRM For Dummies (English Edition)
Microsoft Dynamics™ CRM 4 For Dummies® (English Edition)
The Essential Marketing Glossary: Must-Know Terms and Definitions for Marketing Professionals (Books by Marco Bardicchia) (English Edition)
Oracle Siebel CRM 8 Installation and Management (English Edition)
Salesforce CRM: The Definitive Admin Handbook Second Edition: The Definitive Admin Handbook - Second Edition : Salesforce CRM is a web-based Customer Relationship ... service, administrators of (English Edition)
R.I.P. Procrastination: How To Bury The Habit (Self Help Young Adult Book 5) (English Edition)
Yes You Can: Monetize E-Books (English Edition)
Lawyer Up!: The Law is on Your Side, You Just Don't Know It (Self Help Young Adult Book 12) (English Edition)
Salesforce CRM Admin Cookbook (English Edition)
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (English Edition)
Successful Direct Marketing in a Week: Teach Yourself eBook ePub (In a Week Business Books) (English Edition)
Oracle Siebel CRM 8 Developer's Handbook (English Edition)
Building Expert Business Solutions with Zoho CRM: An indispensable guide to developing future-proof CRM solutions and growing your business exponentially
CRM ES MARKETING, ES VENTAS, NO SOLO TECNOLOGÍA: Conquistando la mente y el corazón de las personas a través de los datos y la comunicación
CRM-La guía definitiva: Estrategia de gerenciamiento de la relación con los clientes
CRM: Cómo sacar más de tu negocio con tres letras (MANUALES IMPRESCINDIBLES)
CRM. Gestión de la relación con los clientes (SIN COLECCION)
CRM: Las 5 pirámides del marketing relacional: Cómo conseguir que los clientes lleguen para quedarse (Deusto)
The Art of CRM
Cien errores del CRM,Los (3ª ed.): MITOS, MENTIRAS Y VERDADES DEL MARKETING DE RELACIONES (SIN COLECCION)
Aprender las claves del CRM: En una semana: 1
CRM For Dummies (English Edition)
Fundamentals of CRM with Dynamics 365 and Power Platform: Enhance your customer relationship management by extending Dynamics 365 using a no-code approach
Ecommerce. Cómo montar una tienda online... ¡y que venda! (SOCIAL MEDIA)
CRM y FFHH: Análisis de accidentes reales
La estrategia CRM: Las claves para aumentar y fidelizar a la clientela (Gestión y Marketing)
Selling CRM/Tech:: It's What's Below the Tip of the Iceberg That Matters Most
How Not To F*ck Up A CRM System: Learning From Others Mistakes
Multimotor y CRM
CRM at the Speed of Light
Fundamentos del marketing relacional: Perspectiva Bidimensional do Customer Relationship Management (CRM)
Negocios online. Data driven marketing (SOCIAL MEDIA)
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
Do you CRM me?: An Analytical Guide to Customer Relationship Management
The Hubspot Business Guide: Learning and Mastering the CRM platform for Marketing, Automation, Sales, Customer Service, Operations and Content Management
CRM. Gestion de relaciones con los clientes (r~stica) - 9788448169589 (SIN COLECCION)
Estrategias Competitivas de PyMes utilizando CRM: Caso Práctico
CRM THINKING OUTSIDE THE BOX: OR "WHY I SHOULD HAVE SAID GO AROUND"
LinkedIn Sales Navigator: Boost Sales Prospecting & Networking Efficiency & Enhance Your Sales Strategy with LinkedIn Sales Navigator - Advanced Lead Generation Tool
CRM: La gestión de las relaciones con los clientes en el marketing digital
An Introduction to C*-Algebras and the Classification Program (Advanced Courses in Mathematics - CRM Barcelona)
A Framework For CRM In Business Applications Using Artificial Intelligence
How Not to F*ck up Series - Artificial Intelligence & CRM: Maximizing ROI with AI/CRM (English Edition)
Data Mining Techniques in CRM: Inside Customer Segmentation
Digital CRM: Strategies and Emerging Trends: Building Customer Relationship in the Digital Era (Books by Marco Bardicchia) (English Edition)
Cracking the CRM Code: How to Prevent Failures in Buying, Implementing and Using CRM
Plan de Desarrollo ERP/CRM: para pymes (Inteligencia de Negocios)
Guía Práctica para la Gestión de Proyectos CRM: “Todo lo que necesitas saber para diseñar, poner en marcha y mantener de forma eficaz un proyecto CRM”
CRM & FFHH: analysis of real accidents
Become a Super Salesforce Consultant: Superpower your Salesforce career with this A-to-Z guide on how to lead a Salesforce project
O CRM: Gestão da relação com o cliente
Relation client/CRM: + de 40 plans d'action & plannings et + de 130 best practices
Mastering Zoho CRM: Manage your Team, Pipeline, and Clients Effectively
Mastering Salesforce Reports and Dashboards: Drive Business Decisions with Your Crm Data
Marketing digital y Dirección De E-Commerce: Integración de las estrategias digitales
Attraction Selling: Unleashing The Law Of Attraction To Multiply Sales Results With Music, Sleep, And The Justin Michael Method 3.0
THE FUTURE IS HERE: Artificial Intelligence for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)
Connected CRM: Implementing a Data–Driven, Customer–Centric Business Strategy
Das CRM: Von der Praxis zur Theorie
Successful Direct Marketing Methods: Interactive, Database, and Customer-based Marketing for Digital Age (BUSINESS BOOKS)
Account-Based Marketing For Dummies (For Dummies (Business & Personal Finance))